Item 6. SELECTED FINANCIAL DATA


	At and for the year ended December 31,
(in millions, except per share amounts)	2020		2019		2018		2017		2016

Total revenues	$	31,981	$	31,581	$	30,282	$	28,902	$	27,625
Net income	$	2,697	$	2,622	$	2,523	$	2,056	$	3,014
Total investments	$	84,423	$	77,884	$	72,278	$	72,502	$	70,488
Total assets	116,764		110,122		104,233		103,483		100,245
Claims and claim adjustment expense reserves	54,521		51,849		50,668		49,650		47,979
Total long-term debt	6,450		5,958		5,964		5,971		5,887
Total liabilities	87,563		84,179		81,339		79,752		77,024
Total shareholders' equity	29,201		25,943		22,894		23,731		23,221
Net income per share
Basic	$	10.56	$	10.01	$	9.37	$	7.39	$	10.39
Diluted	$	10.52	$	9.92	$	9.28	$	7.33	$	10.28
Year-end common shares outstanding	252.4		255.5		263.6		271.4		279.6
Per common share amounts
Cash dividends	$	3.37	$	3.23	$	3.03	$	2.83	$	2.62
Book value	$	115.68	$	101.55	$	86.84	$	87.46	$	83.05