Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

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Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

Information required by this Item is incorporated by reference from the discussion under the headings Other Information - Stock Ownership in our 2017 Proxy Statement.

Equity Compensation Plan Information Table

The following table sets forth information about the grants of stock options, restricted stock or other rights under all of the Company's equity compensation plans as of the close of business on December 31, 2016. The table does not include information about tax-qualified plans such as the West 401(k) Plan or the Tech Group Puerto Rico Savings and Retirement Plan.



Plan Category	Number of Securities to be Issued Upon Exercise of Outstanding Options, Warrants and Rights (a)		Weighted-Average Exercise Price of Outstanding Options, Warrants and Rights (b)			Number of Securities Remaining Available for Future Issuance Under Equity Compensation Plans (Excluding Securities Reflected in Column (a)) (c)
Equity compensation plans approved by security holders	5,272,515	(1)	$	37.97	(2)	9,374,016	(3)
Equity compensation plans not approved by security holders	—		—			—
Total	5,272,515		$	37.97		9,374,016


(1)	Includes 78,184 outstanding stock options, 103,680 restricted performance share units, 1,393 restricted retention share units, 24,244 deferred stock-equivalents units and 704 restricted stock-equivalents units granted to directors under the 2016 Plan. Includes 3,358,823 outstanding stock options, 54,952 outstanding stock-settled stock appreciation rights, 255,603 restricted performance share units, 41,458 restricted retention share units, 171,422 deferred stock-equivalents units under the 2011 Plan (which was terminated in 2016). Includes 1,100,092 outstanding stock options and 72,523 deferred stock-equivalents units granted to directors under the Non-Qualified Deferred Compensation Plan for Non-Employee Directors under the 2007 Omnibus Incentive Compensation Plan (which was terminated in 2011). Includes 9,437 outstanding stock options under the 2004 Stock-Based Compensation Plan (which was terminated in 2007). The average term of remaining options and stock-settled stock appreciation rights granted is 6.3 years. No future grants or awards may be made under the terminated plans. The total includes restricted performance share units at 100% of grant. The restricted performance share unit payouts were at 110.6%, 167.8% and 124.4% in 2016, 2015 and 2014, respectively. The total does not include stock-equivalent units granted or credited to directors under the Non-Qualified Deferred Compensation Plan for Non-Employee Directors to be settled only in cash.

(1)

Includes 78,184 outstanding stock options, 103,680 restricted performance share units, 1,393 restricted retention share units, 24,244 deferred stock-equivalents units and 704 restricted stock-equivalents units granted to directors under the 2016 Plan. Includes 3,358,823 outstanding stock options, 54,952 outstanding stock-settled stock appreciation rights, 255,603 restricted performance share units, 41,458 restricted retention share units, 171,422 deferred stock-equivalents units under the 2011 Plan (which was terminated in 2016). Includes 1,100,092 outstanding stock options and 72,523 deferred stock-equivalents units granted to directors under the Non-Qualified Deferred Compensation Plan for Non-Employee Directors under the 2007 Omnibus Incentive Compensation Plan (which was terminated in 2011). Includes 9,437 outstanding stock options under the 2004 Stock-Based Compensation Plan (which was terminated in 2007). The average term of remaining options and stock-settled stock appreciation rights granted is 6.3 years. No future grants or awards may be made under the terminated plans. The total includes restricted performance share units at 100% of grant. The restricted performance share unit payouts were at 110.6%, 167.8% and 124.4% in 2016, 2015 and 2014, respectively. The total does not include stock-equivalent units granted or credited to directors under the Non-Qualified Deferred Compensation Plan for Non-Employee Directors to be settled only in cash.


(2)	Restricted performance share and deferred stock-equivalent units are excluded when determining the weighted-average exercise price of outstanding options.


(3)	Represents 4,039,545 shares reserved under the Company's Employee Stock Purchase Plan and 5,334,471 shares remaining available for issuance under the 2016 Plan. The estimated number of shares that could be issued for 2016 from the Employee Stock Purchase Plan is 454,936. This number of shares is calculated by multiplying the 328 share per offering period per participant limit by 1,387, the number of current participants in the plan.

(3)

Represents 4,039,545 shares reserved under the Company's Employee Stock Purchase Plan and 5,334,471 shares remaining available for issuance under the 2016 Plan. The estimated number of shares that could be issued for 2016 from the Employee Stock Purchase Plan is 454,936. This number of shares is calculated by multiplying the 328 share per offering period per participant limit by 1,387, the number of current participants in the plan.

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